National Dementia Helpline

What is the National Dementia Helpline?

The National Dementia Helpline is a free confidential phone and email information and support service which provides:

  • information about dementia and memory loss
  • information on how you may be able to reduce the risk of getting dementia
  • information about government support services (including My Aged Care, the Carer Gateway, Centrelink)
  • information about services in your area
  • emotional support to help you manage the impact of dementia

Who is the helpline for?

The Helpline is for anyone interested in dementia, concerned about their memory, anybody who has been diagnosed with dementia or who works with people with dementia, or anybody who simply wants to know more.

Is the helpline confidential?

Yes, all of our services are private and confidential. Your personal information will not be shared without your consent (unless required by law). See our privacy policy for more information.

    Emergency contacts when the helpline is closed

    If we are closed, in case of emergency please contact 000 or Lifeline 13 11 14. For help with dementia management, contact the Dementia Behaviour Management Advisory Service on 1800 699 799. These services are available 24/7.

    How do I contact the helpline?

    1. call us on 1800 100 500
    2. send us an email
    3. chat online
    4. request a call-back

    When is the helpline open?

    The Helpline operates nationally from 9.00am to 5.00pm Monday to Friday excluding public holidays. A message service is available so if you call outside operating hours, we’ll call you back the next working day.

    Is the helpline open now in your region?

    Helpline in Australian Capital Territory is
    CLOSED
    Helpline in New South Wales is
    CLOSED
    Helpline in Northern Territory is
    CLOSED
    Helpline in Queensland is
    CLOSED
    Helpline in South Australia is
    CLOSED
    Helpline in Tasmania is
    CLOSED
    Helpline in Victoria is
    CLOSED
    Helpline in Western Australia is
    OPEN